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If the setting is set, the substitute sees both their own work items and those of the absent user.

(As of NW04s SP04 a new setting in customizing enables you to define which work items a substitute sees when they adopt a substitution (passive substitution). User A sets up the substitution but does not activate it, then User B can Adopt the substitution if User A is out of the office unexpectedly. If Passive substitution is used then the substitute (User B) only sees the work items of User A. Passive substitution (for example, for absence due to illness): the substitute must explicitly assume the substitution and will only view the items of the absent person in this mode.

Active substitution is where User A is going on vacation and specifies User B as their substitute and activates the substitution. If active substitution is used then the substitute will see their own as well as the agent they are substituting for. Below are details of the different kinds of substitutesĪctive substitution (for example, for absence due to vacations): In this case, the items belonging to the absent person are automatically assigned to the substitutes inbox (in addition to his own work items). This ensures that work is not left unattended if someone is out of the office unexpectedly. Substitutes are essential so that a users work items can be seen and executed by a defined replacement user. The purpose of this is to show you how you can create a substitute related to workflow and what are the different options available when creating a substitute.